Refund & Cancellation Policy

Last updated: July 2026

This Refund & Cancellation Policy explains how cancellations and refunds are handled for professional services and payments made to P R Consulting Engineers LLP ("PRCE", "we", "us" or "our"). As our services are professional and project-based, this Policy should be read together with the specific proposal, work order or agreement applicable to your engagement.

1. Cancellation by the Client

A client may request cancellation of an engagement by written notice (email) to contact@prconsulting.co.in. The treatment of any amounts paid depends on the stage of work:

• Before work commences: If no work has begun and no costs have been incurred, amounts paid are refundable after deducting any non-recoverable transaction or gateway charges.
• After work has commenced: Cancellation is subject to payment for services rendered and costs (including mobilisation, site visits, sub-contracted testing and third-party charges) incurred by PRCE up to the date of cancellation. Any remaining balance is refunded.

2. Refunds

• Where a payment is made in advance and no service has been rendered, the amount is refundable after deducting applicable transaction charges.
• Where part of the service has been delivered, refunds (if any) are calculated on a pro-rata basis for the un-delivered portion, at PRCE's reasonable assessment.
• Professional fees for services, surveys, tests or reports already completed and delivered are non-refundable.
• Statutory fees, government charges and third-party costs already paid on the client's behalf are non-refundable.

3. Duplicate or Failed Payments

If you are charged more than once for the same service, or an amount is debited for a payment that failed, please contact us with the transaction reference and date. On verification, the excess or erroneously charged amount will be refunded in full.

4. How to Request a Refund

To request a cancellation or refund, email contact@prconsulting.co.in with your name, invoice or transaction reference, payment date and the reason for the request. We may request additional details to verify the transaction.

5. Processing of Refunds

Approved refunds are processed to the original payment method (card, UPI, net banking or bank account) within 7 to 10 business days of approval. The time taken for the amount to reflect in your account thereafter depends on your bank or card issuer. Refunds are made in Indian Rupees (INR).

6. Disputes

Any dispute regarding a refund or cancellation will be handled in good faith and in accordance with our Terms & Conditions and the specific engagement agreement. Such matters are subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.

7. Contact Us

For cancellations, refund requests or any related queries, please contact: